Support

How to Get Help

Chat with us

After you complete a payment, chat support is available and is the fastest way to reach the team.

Web: Select Help in the sidebar, then select Chat with us.
Mobile app: Open the account menu, then select Support.

Before chat support becomes available, use Discord or email.

Other support channels

Discord: Join our server and post in #support if you need help with the app or API. For product-specific discussions such as feedback or feature requests, use #web-app or #api.
Email: support@fashn.ai
Slack Connect (enterprise): We can open a shared Slack channel for direct, dedicated support for your team.

Web App

For a result in Gallery on the web:

Right-click the result.

Select Copy Generation ID.

Paste the generation ID into your support chat and describe what happened.

Gallery context menu with Copy Generation ID highlighted

The generation ID lets our team review the inputs and result and see if we can offer tips to avoid the issue.

Developer API

Share the prediction ID returned as id by POST /v1/run. This is the same ID used to poll the prediction status. Include what happened and any error message.

If the request failed before an ID was returned, include the endpoint, the approximate request time, and the error response. These details help us locate the request and investigate.