Support
How to Get Help
Best for customers: use the in‑app chat on the dashboard (bottom‑right). It’s the fastest way to reach the team for both product and billing questions. Available to paying customers.
- In‑app chat (preferred): Open the chat bubble in the app dashboard for the quickest assistance. Available to paying customers.
- Discord: Join our server and post in
#supportif you need help with the app or API. For product‑specific discussions such as feedback or feature requests, please use#web-appor#api. - Email (general): support@fashn.ai
Additional Methods
- Slack Connect (enterprise): We can open a shared Slack channel for direct, dedicated support for your team.
- Topic‑specific emails: billing@fashn.ai for billing matters; legal@fashn.ai for legal.